Privacy Policy

1. Information We Collect

We collect information you provide directly: name, phone number, and email when you place an order, contact us, or subscribe. We automatically collect technical information: IP address, browser type, and pages visited through cookies and similar technologies.

2. How We Use Your Information

We use your information to process orders, arrange delivery, communicate about your order status, and respond to your enquiries. We may use information to improve our service and comply with legal obligations.

3. Legal Basis for Processing

We process information based on: (a) contract performance - to fulfil your order; (b) legitimate interests - to improve our service and comply with legal obligations; (c) consent - for marketing communications (which you can withdraw at any time).

4. Data Sharing

We share information only as necessary: with courier services to arrange delivery, with payment processors if you use card on delivery, and with legal authorities if required by law. We do not sell or trade your information.

5. Data Protection

We implement reasonable security measures to protect your information against unauthorised access, alteration, and destruction. However, no internet transmission is completely secure.

6. Your Rights

Under Australian Privacy Principles, you have the right to access your personal information, request correction or deletion, and object to processing. You can also request a copy of your information in a portable format. To exercise these rights, contact us at info@radiantttradiant.world.

7. International Data Transfers

Your information is stored in Australia and not routinely transferred internationally. If international transfer occurs, we ensure appropriate safeguards are in place.

8. Data Retention

We retain order information for at least 7 years for accounting and legal purposes. Contact enquiries are retained for 2 years. You can request deletion earlier if no legal obligation requires retention.

9. Third-Party Services

We use Google Ads conversion tracking and Google Analytics to understand site usage and measure marketing performance. These services process data according to their own privacy policies. We do not store sensitive payment card information.

10. Cookies

We use cookies for essential site functionality, analytics, and marketing purposes. You can manage cookie preferences through our cookie banner. See our Cookie Policy for details.

11. Policy Changes

We may update this policy. We will notify you of material changes by updating the date above and, where required by law, seeking your consent.

12. Contact & Complaints

For privacy questions or to lodge a complaint, contact info@radiantttradiant.world. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.